the importance of housekeeping and delivering outstanding guest satisfaction Webinar

A free webinar presented by Ecolab, 15 March 2017, 2pm GMT, 3pm CET

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Ninety percent of travellers avoid hotels labelled as ‘dirty’ and  a single negative online review can cost a hotel over 30 customers!**  In addition, 80 percent of travellers are concerned about finding bed bugs in a hotel and 12 percent of travellers have altered or cancelled trips due to concerns about bed bugs***. 

Yet growing competitive pressure and increasing quality and service demands mean housekeepers are facing more challenges when it comes to preventing these very issues.

This webinar will outline the importance of housekeeping and how it is vital to delivering outstanding guest satisfaction including key guest satisfaction attributes, key challenges for a housekeeping department and the importance of a housekeeper’s role in delivering outstanding guest satisfaction. Other topics of this webinar will include general cleaning and disinfection best practices, how to deal with outbreaks such as Norovirus, common pest and bugs found in a guest room environment including bed bugs and steps to help you maintain a cleaner, safer and healthier housekeeping operation keeping your employees, customers and guests safe and healthy.

Presented By: Ian Lamb BSc (Hons), CChem, MRSC Regional Technical Manager, Ecolab and Dr. Joelle Olson, Ph.D., Lead Entomologist, Pest Elimination, Ecolab.

There is no charge for this webinar, but you must register in advance. Space is limited, so please click here to register.  We hope you can join us.

Even if you cannot attend the live event please still register, because in registering you will automatically receive a copy of the recorded webinar after the event.

 *LateRooms, November 15, 2012. **Convergys corp. ***NPMA Bed Bugs in America Survey.

 

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